Being Useful Is Better Than Being Right

Being right isn’t nearly as important as most IT people think. Understanding why that’s true is one of the fastest ways to build trust and respect with the non-IT management in your company.

Let’s try an example where it’s better to be useful than to be right

Suppose you find out there is a structural problem with your building. It is severe enough that the building could collapse at any moment.

Being Right

You look up the emergency notification policy in the employee handbook. There’s a number to call. You call it and explain the details of what you’ve discovered. They start asking questions about evidence, as you get frustrated that they’re not responding fast enough to this emergency, and why don’t they get it?

Being Useful

You pull the fire alarm and everyone leaves the building.

Business Prefers Useful

Executives like to get things done. They got where they are by being good at getting what they want. The respect and respond to that trait in others.

So if you want to be recognized as someone who can get things done, you need to actually get some things done. If excruciating detail is what it takes to convince someone they should listen to you, then use detail. If a convenient metaphor will make your point more strongly, then use one. Of course it will gloss over important details, that’s why we use metaphors. They simplify reality in a (hopefully) useful way.

Find a good balance between rightness and usefulness, and you will take control of your career like you never imagined you could.

You can’t unplug a book

The first printing presses were used to print bibles … and porn. That’s not a value judgment, just an observation.

The internet was first used to distribute scientific and academic papers … and porn. It seems man hasn’t changed much in the last few centuries.

The printing press and the internet share some other features. Like the impact they had on society: education, communication, freedom. Plenty of people have written about the similarities. Some have written about the differences. But I haven’t seen much conversation about one important difference: Books can’t be turned off.

Why this matters is that writing is something that can be entirely learned by each person who uses it. There is no risk of being unable to use the technology.

I’ll grant that large-scale printing presses are far beyond the reach of individuals, and even whole cultures. But the base concept of printing is so simple that it could be easily duplicated, and scaled up by anyone with basic mechanical aptitude.

Computation is a whole different animal. The utility of “pervasive computing” is explicitly the pervasiveness. The smart chip in my credit card is useless without a reader. Or a computerized register to attach the reader to. Or an internet connection between the register and the VISA system. Or … or … or …

Look at any major urban blackout. Commerce comes to a complete standstill within minutes. You can literally turn the technology off, and society grinds to a halt.

If you smash a printing press, everyone who already had a book still has it. If you burn all the books, people still know how to write.

But disable the networks that allow us to engage in commerce, and suddenly the grocery store shelves go empty. And we don’t have local farms any more to fall back on.

I’m not suggesting that we’re likely to face a protracted breakdown in the current system. But the impact of such a breakdown is certainly on a new scale.

Emboldened by Ignorance

Fans and followers of Tim Ferris are already familiar with his concept of the low information diet and selective ignorance. The basic idea is that there is so much information in the world, and so much news coverage, that you could spend your life keeping up-to-date and never have time to do anything for yourself. By cutting down on the amount of news you follow, you regain time for yourself.

But there’s another benefit of selective ignorance that might be even more powerful. If you look hard enough, you can find a good (sounding) reason to not try anything:

  • Don’t record a blues album, no one listens to the blues.
  • Don’t travel abroad, terrorists have threatened the airlines again.
  • Don’t self-publish your book, they never sell.

If Brunonia Barry had known what she was doing was impossible, she never would have gotten a seven-figure book deal when she finished. According to her husband Gary Ward, “We were emboldened by our ignorance. We knew just enough to get going, but not enough to stop us.”

He encouraged Brunonia to self-publish her debut novel “Lace Reader”. They brought un-bound prints of the book to local book stores and clubs and solicited feedback.

That just isn’t how books are published. Authors submit manuscripts to publishers and wait for an offer. Then the publishers tell the authors when, where and how the book will be marketed. But Ward and Barry didn’t know that.

Had they known how the publishing business works and, more importantly, had they “known” that what they were doing wouldn’t work, there’s a good chance no one would have ever heard of “Lace Reader”. Instead, reprint rights have been sold in 20 countries and Barry is in discussion for a movie deal.

Bold doesn’t mean stupid

The danger of ignoring your critics is that sometimes they’re right. When Simon Cowell tells someone that they can’t sing, there’s a good chance he’s right. He’s an expert.

That’s not the person you want to ignore. The ones to tune out are the naysayers who tell you, “That can’t work. No one does it that way.”

Every great thing was once the new thing that no one did. Until someone ignored the critics and did it anyway.

So listen to critics. Pay attention when someone has done exactly what you’re trying and has valid feedback. But if all they have to say is, “No one does it that way,” maybe that means you’ll have the field all to yourself.

How To Tell When You’re Being Lied To

Stay up some night and watch the late-night infomercials. Odds are you’ll see one for a real estate selling “system” with some variation of the pitch, “Do what I tell you on the tapes and you’ll be rich.” But the only people making money are the ones selling the tapes. No one ever gets rich actually following the advice on the tapes.

It doesn’t matter what the tapes are about: real estate, home cleaning products, debt consolidation. They’re all a scam, because the real money is in selling the system, not in using the system.

The new wrinkle in this is that the scammers have gone “meta”. The system they’re selling now is the infomercial. Instead of claiming their system will tell you how to sell real estate, they claim their system will tell you how to make your own infomercial. Which can be about real estate, or it can be about … well, making more infomercials. And making them on the web. See, it’s different!

You would think that eventually someone has to get something of value out of the whole arrangement. With the real estate scam someone allegedly gets a house out of it. But with the new racket the only thing that ever comes out of it is a “business” of selling more ads for the system.

If you’re too young to know about it, they have a name for this arrangement: Ponzi Scheme. The only people who make money are the people who know that’s what they’re doing.

So here’s how to tell when you’re being lied to. If what you’re doing is a Ponzi Scheme, are you the one doing it on purpose? If not, then you’re being lied to.

Do You Demand Flowers From Your Staff?

What are you supposed to buy for your wife for Valentine’s Day? Quick, first thing that pops into your mind …

Right: flowers. A dozen long-stemmed red roses. Because decades of consistent marketing has worked its magic on you. You could debate that it should be a box of chocolates, or jewelry, and I’d say that’s because those two industries have been advertising just as hard.

But have you noticed the hidden assumption? That you’re “supposed to” buy something at all. No matter how aggressively the flower, candy and jewelry industries market against each other, none of them will ever contradict this fundamental belief: That extravagant purchases are the approved way to demonstrate commitment.

Most modern American corporations expect you to demonstrate your commitment, too. But instead of flowers the symbol of your commitment is time. Time above and beyond the forty hours you’re supposed to work. Time eating at your desk instead of going out to lunch. Time on call via the Blackberry they gave you.

Doing good, steady work is better for the company. But late-night marathons of work get noticed. If you plan well and execute, you don’t need late nights, but then there’s never a clear moment for the boss to look at and say, “That moment really showed commitment.”

In a perfect world, the boss would take the extra effort to recognize good, steady performance. And that’s exactly what it takes: extra effort. Which is why it happens so rarely. Even if you’re doing things on time, it seems that sometimes you have to put in the late night to get noticed. Because this isn’t a perfect world.

But you may be in a position to make the world a little better. If you are the boss, make the extra effort. Publicly recognize employees who reach their goals during normal working hours. Make it clear that late nights are a symptom of poor planning. Demand extra work because it needs to be done, not just to show commitment.

It may be less exciting, and less obvious, but in the long run it’s much more productive.

How To Stop Turning Down Work

It’s your sixth birthday and your grandfather has just handed you a ridiculously heavy package the size of a shoebox. You open it up to see that yes, it is a shoebox. A shoebox full of pennies.

“I’ve been dropping all my pennies in there each night since you were born,” he says. “I planned to give it to you when it’s full, and it’s getting close. There’s probably more than $200 in there. All you have to do is count them out into stacks of fifty and roll them in those little paper sleeves.” This was before the automatic coin counters appeared in grocery stores.

Your six-year-old mind reels at this windfall. You count and wrap until your hands are cramped. You beg you mother to take you to the bank to turn the pennies into “real money,” then straight to the toy store to get Frogger for your Atari. (Any similarities to the author’s life are purely coincidental.)

Flash forward to today. Someone offers you a box of pennies. All you have to do is count them by hand. You might still take it, but it’s not going to be such an obvious choice. How long will it take? What could I be doing instead?

Thinking small

For the mid-career freelancer, this is the calculation that dooms you to punching a clock. You could build that website for the local restaurant, but they want you to keep it up-to-date with their specials. You’re not interested in doing maintenance, and they can’t afford to keep paying your development rate. So you don’t take the work.

You just turned down a lucrative contract because you’re thinking like an employee. No, you don’t have a boss, but you still think that any hour you’re not working is an hour you’re not getting paid. To break this mindset, you need to start delegating. You need people working for you.

You’re making it as a freelancer because you solve people’s problems. When someone wants a site and ongoing support, they have two problems. You can solve the first by building the site, and the second by finding a qualified support person. There are plenty of online resources for finding contract technical workers. Don’t make your client go to these sites and try to evaluate people, do it for them.

Thinking big

Instead of selling a Content Management System that will allow a small business owner to update his own site, offer a one-stop service, where your employees will keep the site updated for a monthly fee. Do this enough times and your “passive income” could exceed your new development work.

But even if you don’t take a cut of the support fees, having the capability means you can bid on a whole new type of contract: the large kind.

How many Danny DeVitos does the world need?

Seth Godin is absolutely brilliant at questioning the assumptions and “conventional wisdom” that we all rely on when promoting our products or services. He doesn’t offer step-by-step recipes “Guaranteed to triple your sales!” In fact he rarely talks about specific numbers at all.

And if his recent post Thinking about Danny Devito is representative, then it’s a good thing he doesn’t. Because he completely missed the point that “a few” is a whole different thing than “one.”

If you haven’t read it — and you really should, it’s only 152 words — the point is that there are a lot more people competing for the George Clooney-type roles than there are competing for the Danny DeVito-type roles. Seth phrases this pseudo-mathematically:

(number of people resembling George Clooney)/(jobs for people resembling George Clooney) is a much bigger number than the ratio available to Danny. For the math challenged: Because everyone in Hollywood is trying to be George, there are a lot more opportunities for the few Dannys willing to show up.

Since his breakout role in Taxi in the early 80s, DeVito has 76 acting credits. During that time he’s also had: 33 producing credits, 13 directing, 6 soundtracks, and 76 appearances as himself. It’s fair to say he’s prolific. And as long as he’s able to maintain his pace, he will remain the first choice for anyone who wants someone resembling Danny DeVito.

Think about that phrase, “resembling Danny DeVito.” Then consider this chestnut about the career of a movie star:

  1. Who’s Brad Pitt?
  2. Get me Brad Pitt.
  3. Get me a Brad Pitt type.
  4. Get me a younger Brad Pitt.
  5. Who’s Brad Pitt?

Now try to come up with a list of actors who you would describe as “a Danny DeVito type.” Or “a younger Danny DeVito.” I’ll wait …

Yeah, I can’t come up with any, either. So it seems that, for now, the important formula is (jobs Danny is able to take)/(jobs for people resembling Danny). And for now that ratio seems to be “one.” And “one” is really not at all close to “a few”.

How to negotiate a better contracting rate

In any transaction, the person with more information and more experience usually comes out ahead. That’s why the typical consumer negotiating with a full-time salesman is at a huge disadvantage. A car dealer, for example, might negotiate several sales every week, while you only do it every two to three years.

So people making big decisions — new car, new house, new job — do as much research as they can, trying to level the playing field just a little bit. And lots of the information they come up with is flat out wrong.

One of the most damaging pieces of advice to follow when looking for a job is to rely on a headhunter’s self-interest to get you the best rate. The idea – which seems quite reasonable on the surface – is that the headhunter’s commission is a percentage of your salary. Obviously they want this number to be as high as possible. It’s easy to believe that their self-interest lines up with yours.

The first flaw with this idea is that the headhunter doesn’t get anything if someone else gets the job. If there are multiple qualified applicants, you are on the wrong side of a bidding war. The contractor doesn’t want to price you out of the running, so the incentive is to lowball your rate.

The second flaw is that every day the headhunter spends searching for your perfect job is day they don’t spend finding a job for the dozen other people they’re working with. They make more money by placing more people than they do by placing fewer people at higher rates. 30% of $70k x 3 is more than 30% of $80k x 2. Their incentive favors the quick hit, not protecting your interests.

So what do you do about it?

  • Stop thinking of the headhunter as your own personal agent.

    They’re doing a job for you, but they are more interested in getting you something than in getting you the best thing.

  • Know what you’ll accept before taking the interview.

    Have a bottom line that you won’t go below. Based on what you hear in the interview, you may decide to demand even more to accept the conditions. But your lower limit should never be negotiable.

  • Ask what the range is for the position up front.

    There’s no point in wasting time on a position that you’ll never take.

  • Never give up something for nothing.

    If they want you to travel and you don’t want to do it, ask for extra vacation in return. If they want you to be on call, ask for comp time. Never give up one of your demands without getting a concession in return.

  • Get it in writing.

    You can’t deposit a promise in the bank, or buy groceries with verbal assurances.

So are all headhunters ready to sell you out at a moment’s notice? Of course not, even if onlyto preserve their reputation. But if you want to avoid being disappointed, you should never forget that your best interest only sometimes matches up with the headhunter’s interests.

How To Triple Your Output By Cutting Your Output In Half

The fastest typist I’ve ever seen was a guy I used to work with. When he started going it sounded like a machine gun. Our standard line when people asked the rest of us about him was, “Yeah, he types over 150 words per minute … and about 40 of them are spelled right.”

Even after you ran his stuff through a spell checker, you’d have to proof-read very carefully to catch the places where “there” and “their” were mixed up. Where single letters showed up at random because the spell checker skips one-letter “words”. Where he left out words or just plain didn’t make any sense.

It usually took longer to fix his stuff that it would have taken to do it yourself from scratch. So why did we put up with it? Well, he was the boss. Keen.

But like anything else in life, you can at least learn something from the situation. What I learned from him was that it doesn’t matter how much you produce if no one wants it. Or put another way: Anything you do for someone else that isn’t up to their standards doesn’t count.

For an example of an entire industry that’s working as hard as possible to ignore this simple truth, compare television today to what it looked like in the 1950s.

The golden age

Back then there were three networks. How many prime-time shows did they collectively produce per week? Counting 8-11 p.m. Monday through Friday, that’s three 1-hour slots x five days x three networks = 45 hours of programming. Lets say a third of those hours were broken up into half-hour shows, so a total of 60 shows per week.

Let’s assume that to have a consistently great show you needed six extremely talented writers and actors. (Yes, there’s a lot more to it. This is just an example.) The fewer good people you have, the less often your show will be good. To fill 60 shows, you might have the following mix:

Show quality Talented staff
per show		 # of shows Total
talented staff
Consistently great 6 1 6
Excellent 5 2 10
Very good 4 2 8
Good 3 18 54
Sometimes good 2 35 70
Generally poor 1 2 2
Total 60 150

Obviously every network would like their shows to be better. But for whatever reasons there are only 150 people with the level of talent needed to produce a weekly show.

Double the output

Fast forward a couple of decades. Now there are six networks. The talent requirements to produce a good show are the same, but there aren’t suddenly twice as many talented people available to do the work. The chart above might now look a little something like this:

Show quality Talented staff
per show		 # of shows Total
talented staff
Consistently great 6 1 6
Excellent 5 1 5
Very good 4 1 4
Good 3 6 18
Sometimes good 2 21 42
Generally poor 1 75 75
Unwatchable – bad 0 15 0
Total 120 150

Notice how many shows had to drop into the lower categories to make this work. The contrast is really obvious when you look at the two outcomes side-by-side.

writer-chart

With twice as many total shows, there are fewer shows that are even sometimes good. By doubling the total output, there are fewer than half as many shows that are ever acceptable to the audience. And there are only a third as many shows that are usually good.

These numbers are obviously a gross oversimplification, but they illustrate a point: By increasing the output without increasing a limited, but required resource the overall quality declines faster than the total output increases.

500 channels and nothing’s on

Now fast-forward to today. There are literally hundreds of networks trying to fill 24 hours every day. Sure, with the amount of money available in the industry today there may be more people willing to work there.

But if my assumption is at all close to reality, then we would expect to see shows that clearly don’t have anyone talented working on them. We might even see shows where they simply send a camera crew out to film people without a script. We might call this a “reality” show.

So you’re not in the TV business. How does this apply to you? Everywhere in the example above, replace “talented staff” with “attention”. How much undivided attention do you have each day? How many ways are you dividing it? By trying to do more things, are you doing fewer things well?

VB3 is just fine for running your business

http://discuss.joelonsoftware.com/default.asp?joel.3.552365

“… all those cheapskate companies running said VB3 app for 15 years will have nowhere to go, because their shitty app won’t run on it and they won’t pay to have it redone with modern tools.”

You’ve got some typos in there. Let me fix those for ya:

“…all those fiscally responsible companies running said VB3 app for 15 years will have nowhere to go, because their well-written app that has performed its intended function without fail won’t run on it and they don’t need to pay to have it redone with modern tools.”

Analogy time:

I’ve got a 25-year-old fridge in my kitchen. Even if a new one saves me 50% of the electricity used it would take about 13 years to pay back the cost of buying the new one. And don’t talk to me about the environmental cost of that wasted power, since the impact of manufacturing the new one dwarfs the power used over its lifetime.

If you think you’re saving money, or helping the environment, by scrapping working appliances in favor of newer, more-efficient ones, you’ve fallen for someone’s marketing plan. Just like all the people who want to re-write functioning apps in the cool new language du jour.