Tag Archives: six sigma

When design is not design

“How is software production like the car industry?”

Oh no, not again. Yeah, well, most people are getting it wrong. So here’s another shot at it.

There are aspects of car design that strictly deal with measurable quality: performance of the electrical system, horsepower, fuel economy, reliability. But the shape and style of the car are much more loosely coupled to hard-and-fast measurements. That facet of the design — the way it looks, the demographic it will appeal to — is not amenable to Six Sigma processes.

Granted, there are some cars that are strictly (or nearly so) utilitarian. Some people only care about efficiency and reliability. They buy Corollas by the boatload. But the FJ Cruiser is not the result of a logical, statistical analysis, with high conformance to the mean and low variation of anything.

I think what I’m trying to say is that marketing design is building the right thing, while production design is building the thing right. The auto industry is mature enough that you need both. Success in the software industry still relies more on building the right thing.